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Quality Manager in Chelsea, MI at Gestamp North America

Date Posted: 4/28/2018

Job Snapshot

Job Description


The Quality Manager is responsible for overall development, implementation, and maintenance of the manufacturing facility’s Quality Management System (QMS), ensuring compliance with company standards and customer requirements. The Quality Manager leads, directs and mentors the facility quality team which includes Quality Engineers, Technicians, Inspectors, Customer Liaisons, Metrology and Metallurgy laboratory, etc.


  1. Understand and represent customer requirements and specifications, assuring capable and controlled processes and systems to achieve product quality and business targets;

  2. Establish and monitor internal and external customer satisfaction metrics, driving programs for system upgrades and improvement;

  3. Recommend and implement methods for continuous improvement in product and process quality, cost of quality, warranty, and supplier performance;

  4. Lead and support the attainment of site budgets and objectives relating to Safety, Quality, Delivery, and Cost;

  5. Drive roadmap actions towards “green” status in customer scorecards and OEM system audits;

  6. Lead and coach problem solving and corrective actions; and manage customer escalation actions with clearly defined exit criteria and progress reviews;

  7. Lead and support the successful execution of the Advanced Product Quality Planning (APQP) process – new product launches, change management initiatives, and process improvements;

  8. Evaluate, enhance, and maintain product safety management procedures throughout the value chain;

  9. Coach the adoption and utilization of First Time Through (FTT), Risk Priority Reduction (RPN), Process Capability, Control, and other Statistical methods to enhance and improve processes proactively;

  10. Develop and implement effective Statistical Process Control (SPC) programs where appropriate;

  11. Drive disciplined actions plans, ensuring reduced Cost of Quality, including cost of poor quality associated with rework, containment, customer chargebacks, expedites, etc.;

  12. Facilitate rigorous operating system management reviews with data and actions from audits (internal and external audits including LPA’s and customer audits), KPI’s, and customer scorecards;

  13. Ensure engineering deviation and change management processes are effective, including assurance on the use of authorized approvals, deviation control plans, lot identification and traceability, verification of non-standard process control, root cause analysis, expiry/exit of deviation time period or quantities and closure;

  14. Drive supplier management procedures to align supplier quality performance to business and customer expectations;

  15. Aggressively implement full step procedures to address supplier non-conformance to performance targets including effective and timely supplier containment and corrective actions for the issued Defective Material Notices from start to closure;

  16. Confirm supplier changes and introductions follow disciplined supplier launch procedures and assure effective pre-award, technical review, process sign-off, assembly trials, and effective PPAP reviews (including launch containment, shipment lot identification, trial runs, and packaging evaluations);

  17. Manage annual supplier PPAP submissions and reviews;

  18. Ensure effective recovery of costs relating to supplier caused non-conformances and consequences;

  19. Identify, develop, and deliver relevant quality-related training including problem solving, project management, and other relevant AIAG, VDA, and technical topics;

  20. Provide leadership to site teams to obtain and maintain IATF, TS, and ISO certifications;

  21. Coach, inspire, and manage departmental talent, ensuring compliance with HR policies and procedures;

  22. Travel to customer and supplier locations to build and enhance relationships, facilitating effective business partnerships and issue resolution.

Job Requirements


  • Minimum of three (3) years of experience as a Quality Manager, leading both exempt and non-exempt, salaried and hourly, quality team members in a manufacturing facility;

  • Minimum of ten (10) years of manufacturing/engineering experience in an OEM supplier related manufacturing environment;

  • Bachelor’s degree required, major in Mechanical, Metallurgical, or Industrial Engineering preferred;

  • ASQ, CQE, or CQM certification a plus;

  • Certified Six Sigma Green Belt or Black Belt a plus;

  • Demonstrated experience managing functional quality team members including initial hiring, skills assessment, performance management, career development, mentoring and coaching required;

  • Experience obtaining and maintaining company and customer required quality certifications (i.e. IATF, TS, ISO);

  • Familiarity with Automotive OEM quality requirements (experience with FCA and Ford a plus);

  • Experience working within automotive component stamping, welding, and paint manufacturing environment strongly preferred;

  • Program Management experience.


  • Solid knowledge of quality systems including Six-Sigma (DMAIC), Automotive APQP, PPAP;

  • Ability to read and interpret prints, knowledge of GD&T, gage design and function, management of metrology and metallurgy laboratory;

  • High level of analytical ability to assess and identify appropriate alternative course of action for definition and resolution of issues, with a demonstrated ability to investigate quality problems, applying sound technical knowledge to conduct root cause analysis and implement corrective actions;

  • Ability to exercise independent judgment;

  • Excellent verbal and written communication skills;

  • Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint);

  • Demonstrated high level of interpersonal skills to effectively lead, motivate, and facilitate in group settings;

  • Comfortable managing multiple tasks and competing priorities;

  • Team oriented and familiar with Lean Manufacturing principles;

  • Willingness to travel, valid driver’s license and passport required.