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Commercial Lead / Customer Liaison in McCalla, AL at Gestamp North America

Date Posted: 9/26/2018

Job Snapshot

Job Description

Gestamp is an international group dedicated to the design, development and manufacture of metal automotive components. We specialize in developing innovatively designed products to achieve increasingly safer and lighter vehicles, thereby reducing energy consumption and environmental impact. We have experienced tremendous growth in recent years, becoming an engine for creating quality jobs.  

Gestamp has an immediate need in our McCalla, Alabama location for an experienced Commercial Lead / Customer Liaison.  This is a full-time, salaried position.

Job Summary

The Commercial Lead is the primary representative between the plant and the current customer base. The associate is responsible for all commercial affairs with the customer and communication of these dealings within the plant. This position is the “face” of the plant to the customer and therefore the associate must be professional, knowledgeable and accountable for all interactions with the customer.

Education and Experience

  • Bachelor’s Degree (BA) from four-year college or university (commercially related degree is preferred)

  • A minimum of five years of previous commercial experience in automotive manufacturing is preferred

  • Knowledge of applicable laws, rules, regulations and/or policies and procedures

  • Excellent customer relationship skills

  • Excel / MS Office / PC skills

  • Principles, theories, and practices of project management 

Job Requirements

Duties and Responsibilities

  • Ensure that new and current commercial program goals are achieved as measured by EBIT and IRR targets.
  • Work closely with the Plant Director and Corporate Business Development team to secure profitable new business.
  • Develop and maintain positive relationships with current customers utilizing and understanding specific customer’s systems and processes.
  • Prepare and present new business proposals to the Plant Director / Corporate Business Development and customers as required.
  • Maintain a comprehensive understanding of all program aspects (bill of materials, piece price, invest, etc.).
  • Prepare accurate and prompt cost calculations, ensuring the commercial success of the program. 
  • Lead/manage all cost related issues with current customers and negotiate favorable terms, conditions, and premises on quotations.
  • Maintain written records of all agreements and unresolved issues with customers.
  • Compile and complete project summaries and periodic reports to customers and to the Plant Director / Business Development.
  • Responsible for customer Purchase Orders (initiation, tracking, closure, issue resolution and payment).
  • Coordinate tool order Purchase Orders and work with Plant Finance and Sales to ensure timely collection of tooling receivables.
  • Manage timelines of requested quotations.
  • Attend all customer-relevant meetings, both internal and external.
  • Maintain a working knowledge of all plant projects and production schedules.
  • Support manufacturing in all aspects of the commercial side of the business.
  • Track and support engineering changes.


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